Ditch Witch has released an advanced version of their web-based tool, Ditch Witch Parts Lookup, which helps customers find the service parts they need by giving them easy access to detailed information and a direct line of communication to dealerships.
“The new Parts Lookup automatically connects customers to their preferred dealer to easily communicate service parts requests,” said Shan Kirtley, vice president of sales, Ditch Witch. “This simplifies the request process and can help customers get immediate access to service parts information anytime, anywhere, and get back up and running faster.”
Customers can search through Parts Lookup using a serial number, part name, equipment model or keyword, and can also add current equipment in their fleet by serial number for easy reference to manuals, parts diagrams and future service part needs. It also provides graphical views of each equipment model’s parts to visually verify them before developing a final pick-list with dealers for order requests.
The Parts Lookup tool is part of the full suite of Ditch Witch customer productivity tools, including Orange Intel fleet management system and the HDD Advisor program. Customers can access all these tools through their MyDitchWitch user account. For more information or to access the tool, visit www.DitchWitchParts.com.
Ditch Witch brand directional drills, trenchers and other products are manufactured by The Charles Machine Works at a facility in Perry, Okla. The family-owned company, founded in 1949, focuses on three principles: honesty, hard work and giving customers the best product in the world. For more information about Ditch Witch, visit www.ditchwitch.com.