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The person who answers your phone creates a first impression that can make or break business opportunities. Telephone reception isn't brain surgery. It doesn't require extraordinary credentials or top pay. Still, whoever does the job ought to receive more than cursory training on what to say and how to handle predictable tricky situations …

This month's column focuses on recent industry-related events and information, and includes letters to the editor.

Sometime back, I was a geothermal site inspector for a college. My job was to oversee and document all the geothermal holes drilled, closed loops installed, grouting of the holes and the testing of the loops …

Travels from New Mexico to Florida were met with a range of climate conditions and were not without their adventures.

We had some real bad storms when we were living in southern Georgia. One storm knocked a baby squirrel out of the tree in front of our shop. The boys and myself wrapped him up in a towel and took him home …

This month's column focuses on recent drilling-related events and information.

In general, so-called telecommuting is becoming more and more prevalent for office workers throughout the business world. This article discusses the downsides as well as the advantages.

Submersible pump accessories are the plumbing and electrical components of a pumped water system that are particular to a submersible pump system vs. a jet pump system. We will cover the torque arrestors, cable guards and drop pipe this month.

I can say that I never lost a foot of drill stem or tools in the hole over my years of drilling. Many times, however, I should have left the tools in the hole due to the time, dollars and jobs lost recovering the tools.

Various and sundry items from around the industry, including rising gas prices, are the topics of this month's column.