Flowserve Corp. has been honored by Frost & Sullivan with its 2009 European Pump Services Customer Service Leadership of the Year Award.
award was presented to Flowserve at the Frost & Sullivan sponsored
Excellence in Best Practices Awards Banquet held in London Sept. 24. Accepting
the award on behalf of Flowserve was Graham Bradbury, Director of Operations,
Industrial Pump Group. In April of this year, Frost & Sullivan recognized
Flowserve with its Best Practices Award as the 2009 Global Centrifugal Pump
Growth Excellence Company of the Year.
& Sullivan research analyst Syed Tauseef Ahmed explained that the annual
award for Customer Service Leadership is earned by the company that has best
demonstrated excellence in customer service leadership within the pump
industry. According to Frost & Sullivan, the award is achieved by a company
that has shown extraordinary responsiveness to customer needs, and has
continually focused on long- and short-term customer profitability goals.
Additionally, the recipient company would have demonstrated flexibility in
tailoring its services and offerings to best suit customers’ business, to meet
the award requirements.
Ahmed said, “Over the past
five years, Flowserve has applied a mix of strategy elements to address all the
service needs, with particular focus on building the geographical presence and
direct representation it now has, and expanding the portfolio of serviced
products and brands. Its value proposition lies in being a one-stop shop for
services from initial design and engineering, to production, installation,
maintenance and repair. Flowserve is truly a partner who understands customer
goals, and is accountable for helping customers reach them.”
of this prestigious award is further evidence that our global associates
understand the customer is truly at the center of everything we do,” said Tom
Ferguson, senior vice president and president, Flowserve pump division.
“Customers rely on Flowserve to help them maximize the effectiveness of their
operations – through increased uptime, reduced operating costs and proactive
asset management. I’m proud that our skilled associates consistently deliver
timely, effective solutions to meet these needs.”
Flowserve Wins Customer Service Leadership Award
October 9, 2009