Flowserve Wins Customer Service Leadership Award
Flowserve
Corp. has been honored by Frost & Sullivan with its 2009 European Pump
Services Customer Service Leadership of the Year Award.
The award was presented to Flowserve at the Frost & Sullivan sponsored Excellence in Best Practices Awards Banquet held in London Sept. 24. Accepting the award on behalf of Flowserve was Graham Bradbury, Director of Operations, Industrial Pump Group. In April of this year, Frost & Sullivan recognized Flowserve with its Best Practices Award as the 2009 Global Centrifugal Pump Growth Excellence Company of the Year.
Frost & Sullivan research analyst Syed Tauseef Ahmed explained that the annual award for Customer Service Leadership is earned by the company that has best demonstrated excellence in customer service leadership within the pump industry. According to Frost & Sullivan, the award is achieved by a company that has shown extraordinary responsiveness to customer needs, and has continually focused on long- and short-term customer profitability goals. Additionally, the recipient company would have demonstrated flexibility in tailoring its services and offerings to best suit customers’ business, to meet the award requirements.
Ahmed said, “Over the past five years, Flowserve has applied a mix of strategy elements to address all the service needs, with particular focus on building the geographical presence and direct representation it now has, and expanding the portfolio of serviced products and brands. Its value proposition lies in being a one-stop shop for services from initial design and engineering, to production, installation, maintenance and repair. Flowserve is truly a partner who understands customer goals, and is accountable for helping customers reach them.”
“Receipt of this prestigious award is further evidence that our global associates understand the customer is truly at the center of everything we do,” said Tom Ferguson, senior vice president and president, Flowserve pump division. “Customers rely on Flowserve to help them maximize the effectiveness of their operations – through increased uptime, reduced operating costs and proactive asset management. I’m proud that our skilled associates consistently deliver timely, effective solutions to meet these needs.”
The award was presented to Flowserve at the Frost & Sullivan sponsored Excellence in Best Practices Awards Banquet held in London Sept. 24. Accepting the award on behalf of Flowserve was Graham Bradbury, Director of Operations, Industrial Pump Group. In April of this year, Frost & Sullivan recognized Flowserve with its Best Practices Award as the 2009 Global Centrifugal Pump Growth Excellence Company of the Year.
Frost & Sullivan research analyst Syed Tauseef Ahmed explained that the annual award for Customer Service Leadership is earned by the company that has best demonstrated excellence in customer service leadership within the pump industry. According to Frost & Sullivan, the award is achieved by a company that has shown extraordinary responsiveness to customer needs, and has continually focused on long- and short-term customer profitability goals. Additionally, the recipient company would have demonstrated flexibility in tailoring its services and offerings to best suit customers’ business, to meet the award requirements.
Ahmed said, “Over the past five years, Flowserve has applied a mix of strategy elements to address all the service needs, with particular focus on building the geographical presence and direct representation it now has, and expanding the portfolio of serviced products and brands. Its value proposition lies in being a one-stop shop for services from initial design and engineering, to production, installation, maintenance and repair. Flowserve is truly a partner who understands customer goals, and is accountable for helping customers reach them.”
“Receipt of this prestigious award is further evidence that our global associates understand the customer is truly at the center of everything we do,” said Tom Ferguson, senior vice president and president, Flowserve pump division. “Customers rely on Flowserve to help them maximize the effectiveness of their operations – through increased uptime, reduced operating costs and proactive asset management. I’m proud that our skilled associates consistently deliver timely, effective solutions to meet these needs.”
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