Everyone likes to think they’re a good manager, but surveys routinely identify supervisors and managers as key reasons people leave a company. Given the workload — everything from managing performance expectations and recognizing high achievers, to ensuring employees get balanced and achievable assignments — it’s no surprise it can be hard to do it all well. But if we’re serious about retaining our best employees, we need to provide managers and supervisors with the tools and training they need. They are your company’s first line of defense against turnover.
Often, the people who were hired or promoted into supervisory roles were very good at their previous job and know what it takes for their team to succeed — but managing a team is a different skill set. Consider implementing a performance review process that provides managers with critical feedback and prepares them for ongoing performance discussions with employees.