I spent the first six weeks of my time at Andrews & Foster observing. I observed office workflow, the field operations, and the communication methods between the office and the field. None of this was foreign to me, having grown up watching my grandfather and father operate the business; however, it was new to me as a direct member of the team.
I quickly identified countless challenges and inefficiencies, the first of which was the inconsistent and ineffective communication between office staff and field staff.