You gotta like email. Let’s face it, email is a fast, easy way to communicate in our current business atmosphere of instant everything. When I first started my career the “newfangled” communications methods were pagers and fax machines. Both were innovative at the time, but seem ancient now. Remember getting a page and then trying to find a pay phone to call the office or client? How about that curly, thermal fax paper? While email is a huge technology jump from the past, it is not perfect by any means.
Even though email is a wonderful tool, the poor/improper use of the tool can actually lead to communications problems. I have worked for both very large and small companies over the last several years and have seen the good and bad of email usage. Perform an Internet search on “email etiquette” or “proper use of email” and hundreds of results will appear. Or, if you want a good laugh, do a search on “email blunders” or “email fails” and see how the poor use of the technology can be disastrous. Below are some thoughts on the use of email in a business setting.