Business management specialist Peter R. Scholtes offers a few observations about the two ends of the management continuum - some comments on some of the differences between the wonderful and the clueless.
I have been an observer of business managers for about 45 years. I've been a student of the species for over 30 years and a consultant to them for over 25 years. Some managers have been wonderful: respectful of their people, knowledgeable about their business, dedicated to their customers, and conveying a clear sense of direction and focus. These leaders have been a joy to work with.
Then there were others. I call them the clueless. Whatever they are tuned in to, it has little to do with leadership.