In today’s tight labor market, it is crucial to uncover retention tools that can help prevent the loss of valued employees. When they leave, we lose their talent and contributions, and face with staggering hiring and training costs to replace them. Leaders in the environmental services industry can and should use what I call “stay interviews” to identify potential issues that may cause an employee to leave.
A stay interview is a one-on-one conversation between a manager and an employee about what the employee finds positive and motivating about his or her job — but also about the areas they find frustrating. It provides an excellent forum for employees to share concerns or problems, and it gives managers the opportunity to listen and take action on those issues.