Since this issue touches on the oilfield, as well as all types of drilling, and I have spent a good part of my career in the “patch,” I thought I’d share something I have learned in the drilling business that applies to all. Effective communication on a customer’s level is critical.
For a good part of my life, I’ve been a borehole fisherman. It’s interesting and challenging work, and has had made a good living as well. When a rig loses something in the hole or sticks the pipe, they usually have procedures in place to deal with it. After trying two or three different methods, they know they have to call a fisherman.