Can you imagine the well business without customers? To some, that question probably brings a slight smile and the thought, “This job would be great if it wasn’t for the customers.” To others, the customers — though sometimes difficult — inspire them to treat drilling as a craft and service to take pride in. The Bundicks fit into the latter category. Bundick Well & Pump in Painter, Va., prides itself on and has a reputation for excellent customer service. Vice President Danny Bundick summed it up at the end of our call.
“I would say my grandfather, James Bundick, when we were coming up we spent a lot of time with him, and he was a stickler for yes ma’am, no ma’am, yes sir, no sir,” Danny Bundick told me. “He was a stickler for talking to people correctly and treating people the way you wanted to be treated. He drilled that into myself and my sister [Brook B. Duer] from the time we were able to talk. I would say that probably meant more to me than anything for the way I handle my customers and talk to them.”