Manufacturers design and build products, and contacting them might be the best tactic if a product like a submersible pump fails in the field. Source: iStock
Apparently, the variable frequency drive pump had overheated and destroyed itself. In doing so, it also overheated the well casing. That caused the casing to collapse, preventing the removal of the pump. The drilling contractor was, after some serious effort, able to remove the casing and pump from the well. This, of course, destroyed the well.