In the course of my professional groundwater consultation, assisting drill firms to sell or update their drill rig and/or support equipment, one glaringly evident fact is most are operating as Mom and Pop businesses as they always have. Many do not have someone available to answer phone calls from potential customers and the caller may or may not leave a voice message. Many drillers never return calls from potential customers, losing them to their competitor. The phone answering device or system is the full extent of modernizing their drilling business.
Meanwhile their well drilling competition has moved into the 21st century.