Contractors may have no idea how many jobs they might be losing because they don't have a Web site, says Jim Olsztynski.
Hard to believe, but facsimile machines didn't come into widespread business use until the late-1980s. I wrote an article in 1987 about a mechanical contractor who realized great cost savings and productivity gains from these newfangled devices. Within a few years, our company bought one and so did just about everyone else I knew. Overnight delivery bills became a small fraction of what they used to be. The question, "Do you have a fax number?" got transformed into, "What's your fax number?"