Everyone knows what the quality of his work is worth. Have you ever heard this saying before? I think about it everytime someone reminds us we aren't cheap! The shop is not unaware what we charge for our service, but we are also aware what it costs to provide good service. I am not one to normally re-state the obvious, but quality compressor, hydraulic and rig service is expensive. Definitely not as expensive as cheap work, but nonetheless expensive, and yet realistically, how is anyone supposed to know what constitutes the difference between quality compressor service and the balance of what's out there today? It isn't like there is someone to tell them or explain the difference. Not everyone seeking compressor or rig repairs seems interested in quality. Some are just interested in fast repairs, and some just in cheap prices. There is no real answer. There is no answer to the riddle that is quality compressor service today. I already know that, but every once in a while something happens that makes me know it's worthwhile to go the extra mile, such as giving that special time to the customers, and the results are generally pretty spectacular.
It happened this way. A frack rig owner brought in his machine which had a 900/350 compressor package mounted on it. As he explained it, the compressor would lug the engine down a couple hundred rpms at 350 psig, this being the problem he thought just started a couple of days back. At our facility, we started the units and warmed them up, ran an intercooler pressure reading on compressor, which was on the low scale but in the ball park (45 to 60 psig). Customer said ..."fix unit. Compressor and engine has over 1400 hours and the maintenance records are in the cab. We have checked your company's history, so fix it (he didn't ask how much it will cost or when will it be done). We have two other machines, so we won't be out of business...". He didn't say "you are too expensive" because we have a fully licensed and insured shop, technicians who are certified and constantly around professional training people, or you pay your technicians benefits like paid vacation, health insurance and more.