All American H2O Inc. demonstrates that having a good rapport with the homeowners can make a big difference.
"Customer satisfaction is priority one," affirms Joe Grover, president/owner of All American H2O Inc., a 5-year-old, 42-employee firm with offices in Schaumburg and Wilmington, Ill. Having a good rapport with the homeowners can make a big difference and All American makes full use of a built-in advantage it possesses. "Our crews can speak between two and seven different languages," Grover explains. "We encounter very few language barriers." That certainly makes it easier to deal with today's increasingly diverse marketplace -- evidenced by Mikhail's adept handling of the thick Greek accent of this particular customer.