Columnist Don Green explains that it's hard to please people who haven't a clue what they want.
A couple of months ago, I was asked to get involved with a hydraulic problem on a water well rig that had blown a hydraulic hose, which, in turn, sprayed oil on the engine turbo and caused a fire. Although the unit was immediately shut down, the damaged parts consisted of hoses, control valving, the engine turbo, safety switches, wiring, gauges, a couple of tires and paint. The unit was repaired and painted, but, as the story goes, upon start up, the unit did not operate normally, so I was asked to travel to the job site and try to correct the problem. On my arrival to the rig, I soon found out that the customer was not happy - not with the rig and certainly not with me.